Need Help? Let's Sort It Out.

The simplest way to get in touch is by email:

Most messages receive a reply within one business day. If you write to us late at night or over the weekend, we'll respond when regular hours resume.

When contacting us about an order, include a few helpful details:

• Your booking reference number
• The name used during checkout
• Your visit dates
• A short explanation of what you need

The more information you provide, the faster we can help.

Once your purchase is complete, a confirmation email is sent automatically. In most cases, it arrives within 30 minutes. That email contains your ticket details and instructions for boarding.

If you don't see it, check your spam or promotions folder first. Email filters can be unpredictable. If it's still missing, just send us a message and we'll resend it.

During busy travel seasons, processing times can occasionally take a little longer than usual. If you're unsure, check your booking status — we're happy to confirm.

Travel plans don't always stay fixed. We understand that.

Depending on the ticket option selected at checkout, changes may be possible. Many reservations allow cancellation if the request is made at least 48 hours before the scheduled departure.

If your ticket qualifies, refunds are generally processed within one billing cycle, generally within five to seven business days. Processing speed can vary slightly depending on your bank or payment provider.

For full details, see our Cancellation & Refund Policy.

Some questions come up regularly, so here are straightforward answers.

Arriving about 20 to 30 minutes early is a good idea. It allows time for boarding procedures and ticket scanning without feeling rushed.

Digital tickets are usually accepted directly from your phone unless your confirmation email states otherwise. Make sure your device is charged and that you can easily open your ticket when boarding.

For more tips, simple preparation can prevent last-minute stress at the pier.

If you purchased through nyccruises.com, NYC Cruises Inc manages your booking. That includes:

You don't need to contact any third party regarding your order. Our team takes care of it directly.

We prefer clear communication over scripted responses.

When you email us, an actual team member reads your message. We review the details and respond with information specific to your situation. No automated loops. No confusing redirects.

We understand that most people contacting support simply want clarity. Our job is to provide it — calmly and efficiently. Learn more about us.

If you're still deciding and need clarification about ticket types, timing, or policies, feel free to contact us before completing your purchase. Asking questions beforehand can prevent misunderstandings later.

There's no pressure. We're here to provide information, not rush decisions.

Browse our cruise options or read our Privacy Policy for details on how we handle your information.