Refund & Cancellation Policy
How cancellations, refunds, and modifications work for cruises booked through NYC Cruises.
General Policy Overview
At NYC Cruises, all ticket and voucher sales are considered final at the time of purchase. Because each cruise experience is unique — with its own scheduling, capacity, and operational requirements — cancellation and refund terms vary by cruise type.
To ensure you have the correct and most up-to-date information for your booking, please review the specific cancellation policy displayed on each cruise's individual booking page during checkout before completing your purchase.
Policies Vary by Cruise
Every cruise offered by NYC Cruises has its own cancellation and refund terms based on the type of experience, timing, and availability. You can always find the exact policy for your chosen cruise on the booking page before you pay.
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Select your preferred cruise from our listings
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Review the cancellation policy on the cruise detail page
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Complete checkout only after agreeing to the stated terms
What Applies to All Bookings
Regardless of the specific cruise you book, the following general conditions apply to all purchases made through NYC Cruises:
Generally Permitted
- ✓ Cancellations within the window specified on your cruise page
- ✓ Modifications subject to availability and cruise-level policy
- ✓ Refund requests submitted through official channels
- ✓ Exceptions at NYC Cruises' sole discretion
Not Eligible for Refund
- ✗ Cancellations outside the stated refund window
- ✗ No-shows or failure to board on time
- ✗ Cancellations due to weather conditions
- ✗ Partial use or inability to fully enjoy the experience
Where to Find Your Specific Policy
Cancellation and refund terms are set individually for each cruise offering and may differ based on the experience type, departure schedule, seasonality, and other factors. Examples of what may vary include:
Cancellation Windows
The number of hours or days before departure within which cancellations are accepted and refunds are issued may differ between cruise types. Some experiences may allow cancellations up to 24 hours in advance, while others may have longer lead-time requirements.
Refund Amount
Certain cruises may offer full refunds, partial refunds, or credit vouchers for future use, depending on when you cancel relative to the departure time. The exact breakdown will be shown on your booking page.
Non-Refundable Bookings
Some special event cruises, private charters, or discounted fares may be designated as fully non-refundable at the time of sale. This will be clearly communicated on the cruise booking page before you complete payment.
Date & Time Changes
Where modification of a booking is permitted, it must be requested within the timeframe specified on your cruise page. Changes are subject to availability and may be subject to an administrative fee.
Weather & Operational Cancellations
NYC Cruises operates on New York's open waterways and is subject to conditions outside our control, including weather, tide, and maritime authority requirements. Our general weather policy is as follows:
- Refunds are not issued for cancellations or departure delays caused by weather when the cruise nonetheless departs.
- If NYC Cruises cancels a departure entirely due to unsafe conditions, affected guests will be offered a reschedule or a credit, as determined by the specific cruise's policy.
- Guests who choose not to board due to personal discomfort with weather conditions will not be eligible for a refund.
- Any operational changes — including route modifications due to marine traffic or safety concerns — do not entitle guests to a refund.
How to Request a Cancellation or Refund
If you believe you are eligible for a refund or wish to cancel a booking, please follow the steps below. All requests are subject to review and must meet the conditions set out in your cruise's individual policy.
- Contact our customer service team via email or phone with your booking reference number.
- Clearly state your reason for cancellation and the date of your original booking.
- Allow up to 5–10 business days for your request to be reviewed and processed.
- Approved refunds will be returned to the original method of payment.
- Credit or voucher alternatives may be offered at NYC Cruises' discretion.
Email Us
support@nyccruises.comResponse Time
Within 48 hours
Ticket Resale & Transfers
The resale or transfer of tickets or vouchers purchased through NYC Cruises is strictly prohibited. Any ticket obtained through unauthorized channels may be voided without compensation. NYC Cruises is not responsible for tickets lost or misused after initial issuance, and replacement tickets will not be issued in such circumstances.
NYC Cruises' Right to Modify or Cancel
NYC Cruises reserves the right to cancel, modify, or reschedule any cruise offering at any time for reasons including but not limited to safety concerns, operational requirements, regulatory requirements, or force majeure events. In such cases, affected guests will be notified and offered solutions in accordance with the applicable cruise policy, but NYC Cruises will not be liable for any additional costs or losses incurred as a result.
Exceptions to our standard refund policy may be granted at the sole discretion of NYC Cruises management on a case-by-case basis.